Faculty of Management Sciences

Higher Certificate in Contact Centre Management

Higher Certificate 1 year Distance Learning APS 20+ NSFAS Funded
20
Minimum APS Score NQF Level 5
Programme Overview
Qualification
Higher Certificate
Duration
1 Year
NQF Level
5
Campus
Pretoria Campus
Language
English
Study Mode
Distance Learning
About This Programme

This one-year online certificate provides foundational contact centre management skills as a pathway to the Diploma in Contact Centre Management.

Admission Requirements

Required Subjects

  • English 3 40–49%
Online presentation only.
Career Opportunities
Call centre agent Call centre representative Team leader Supervisor
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