Faculty of Management Sciences

Higher Certificate in Contact Centre Management

Higher Certificate 1 year Distance Learning APS 20+
20
Minimum APS Score NQF Level 4
Programme Overview
Qualification
Higher Certificate
Duration
1 Year
NQF Level
4
Campus
Pretoria Campus
Language
English
Study Mode
Distance Learning
About This Programme

A one-year Higher Certificate in Contact Centre Management offered online at Pretoria Campus. Prepares students for careers as agents, call centre officers, and team leaders.

Admission Requirements
Minimum APS score of 20

Required Subjects NSC levels

  • English 3 40–49%
Offered online (O) / distance learning. No closing date listed — applications open. Possible further studies: Dip (Contact Centre Management).
Career Opportunities
Agent Call centre representative Call centre officer Team leader Supervisor Functional leader Strategic manager
5,000+ subscribers

Stay in the Loop

Weekly insights on education, bursaries and career opportunities — delivered straight to your inbox.

  • Bursary deadlines & alerts
  • University & TVET news
  • Student job opportunities

Get weekly updates

Please enter your first name.
Please enter a valid email address.
No spam, ever. Unsubscribe at any time.