Faculty of Management Sciences

Diploma in Contact Centre Management

Diploma 3 years Full-time APS 24+ NSFAS Funded
24
Minimum APS Score NQF Level 6
Programme Overview
Qualification
Diploma
Duration
3 Years
NQF Level
6
Campus
Pretoria Campus
Language
English
Study Mode
Full-time
About This Programme

This diploma prepares students for careers in contact centre and call centre operations, management, and leadership.

Admission Requirements

Required Subjects

  • English 4 50–59%
  • Mathematics or Technical Mathematics or Mathematical Literacy 3 40–49%
Closing date: 30 September.
Career Opportunities
Call centre agent Call centre representative Call centre officer Team leader Supervisor Functional leader Strategic manager
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